Refund policy

Returns Policy

Thank you for shopping with us. We hope you love your new purchase but in the unlikely event you are not satisfied with your order, we are here to help you troubleshoot any issues.

We suggest you try your new bra at home for around 15 - 30 minutes to ensure you are happy with your purchase. Below you will find some helpful information.

Faulty Item
We understand that items can sometimes be subject to manufacturer faults and poor workmanship. For this reason, Chez Ma Belle Lingerie has a stringent quality control process during the preparation process of each order to ensure your products are checked and handled with the best possible care.

If you have any concerns regarding a product that you have recently purchased from Chez Ma Belle Lingerie, we strongly advise you to contact us for a detailed assessment by one of our experienced staff members.

Items that have been exposed to extreme heat will not be deemed faulty. Go to our (web page for how to care for your bra) for additional information on how to care for your garments.

Please send a photo of the faulty product with the corresponding order number, date of purchase and your contact details to shop@chezmabelle.com.au and one of our staff members will contact you with further instructions. If the product is deemed faulty you will be offered an alternative product or a full refund using the same method as your original payment.

You have the option of returning a faulty item in person at our Geelong store, or you can use Australia Post. If you choose to return a faulty item to us by mail, it must be returned to the following address and accompanied by your completed Refund & Exchange form here.

Chez Ma Belle Lingerie
37 Yarra St
GEELONG, VIC 3220

Please take extra care when packaging your items to ensure they are well protected in transit. Some of our products consist of moulds and these can sometimes be damaged in transit if they are not packaged correctly. We do not take responsibility for returned items that are damaged during the return process.

Exchange Policy - Online Purchases
Purchasing lingerie online is not always easy. We are not satisfied until our customers are happy. We want you to feel comfortable and pleased with your purchase from us. If your garment is the incorrect size or you simply do not like the style of your purchase, our fitters are here to help. Contact us on 5229 3768 or email shop@chezmabelle.com.au where we can organise a personal fitting or something virtual.

Should you wish to exchange a product, we will be happy to exchange your purchase from us provided it is returned in a fully resalable condition. Worn items will NOT be exchanged. Exchanges must be made within 14 days from the date you receive your order and must be returned with proof of purchase, in its original packaging, undamaged, unworn and with all original tags fixed to the item. If we find that the product has not been returned to us in a resalable condition, or the item has signs of wear, we reserve the right to refuse an exchange on the item.

Please note - No refund/exchange on underwear and sale items for instore & online purchases.

You have the option of returning the item(s) in person at Geelong store, or you can use Australia Post. All exchange items that are returned to us by mail, must be returned to the following address and accompanied by your completed Refund & Exchange form here.

Chez Ma Belle Lingerie
37 Yarra St
GEELONG, VIC 3220

Exchange Policy - Instore Purchases
Should you wish to exchange a product you purchased in-store, we will be happy to exchange your purchase provided it is returned in a fully resalable condition. Worn items will NOT be exchanged. Exchanges must be made within 14 days from the date of purchase and must be returned with proof of purchase, in its original packaging, undamaged and with all original tags fixed to the item. If we find that the product has not been returned to us in a resalable condition, or the item has signs of wear, we reserve the right to refuse an exchange on the item.

Please note - No refund/exchange on underwear and sale items for in store & online purchases.

Chez Ma Belle Lingerie
37 Yarra St
GEELONG, VIC 3220

Refund Policy - Online Purchases
In the unlikely event that you are not completely satisfied with your purchase and would like a refund, you can return it within 14 days of receipt of your order.

Please note - No refund/exchange on underwear and sale items for instore & online purchases.

You have the option of returning the item(s) in person at our Geelong store, or you can use Australia Post to return to the following:

Chez Ma Belle Lingerie
37 Yarra St
GEELONG, VIC 3220

We do not charge you a processing or restocking fee for returns however you are required to pay for the postage to have the item/s returned to us. Returned items must be accompanied by your completed Returns & Exchange Form which you would have received when your return was approved by us via our returns centre.

Returned items must be in a fully resalable condition. Worn items will NOT be accepted. Returns must be made within 14 days from the date you receive your order and must be returned with proof of purchase, in its original packaging, undamaged, unworn and with all original tags fixed to the item. If we find that the product has not been returned to us in a resalable condition, or the item has signs of wear, we reserve the right to refuse a refund on the item.

Upon receipt of your returned order, our Credit Department will assess the garments and arrange to process a refund for the value of the item/s (excluding postage) using your original method of payment. If the returned item/s are damaged, worn or missing the original tags our customer service team will contact you to discuss.

Refund Policy - Instore Purchases
Please be sure you are happy with your selected items before you purchase. We suggest you try your new bra at home for around 15 - 30 minutes to ensure you are happy with your purchase. If you are unhappy with your purchase please contact us immediately.